99phcash Privacy Policy — Your Data, Protected

1. Introduction

99phcash is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that's especially true when it comes to handling your personal and financial information. This Policy has been written to be clear, honest, and straightforward about exactly what we do with your data.

This Policy applies to all personal data collected through the 99phcash website, mobile browser experience, customer support channels, and any other touchpoints associated with the 99phcash Platform. It covers players based across the Philippines — from Manila and Makati to Cebu, Davao, Quezon City, and beyond.

99phcash operates in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. We are committed to upholding the rights of data subjects as defined under Philippine law.

2. Personal Data We Collect

When you interact with the 99phcash Platform, we may collect the following categories of personal data:

Registration & Identity Data:

• Full legal name
• Date of birth (used to verify the 21+ age requirement)
• Email address
• Mobile number
• Residential address (city, province, country)
• Government-issued ID details (for KYC verification)

Financial Data:

• GCash or PayMaya account details
• BPI, BDO, or Metrobank account information (where applicable)
• Transaction history, deposit and withdrawal records

Technical & Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, games played, session duration, and click patterns
• Login timestamps and access logs

Communications Data:

• Support chat transcripts and email correspondence
• Feedback and survey responses
• Promotional opt-in preferences

We collect only the data that is necessary for the purposes described in this Policy. We do not collect sensitive personal information (such as health data or political opinions) unless specifically required by law or regulatory obligation.

3. How We Use Your Personal Data

99phcash uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 99phcash account, including processing your 99phcash login and verifying your identity.
• Transaction Processing: To process deposits, withdrawals, and bonus credits in Philippine Peso (PHP / ₱) via GCash, PayMaya, and other supported payment methods.
• Age & Identity Verification: To confirm that you meet the 21+ age requirement and to comply with KYC (Know Your Customer) obligations under Philippine regulations.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through our 24/7 support team.
• Platform Improvement: To analyse usage patterns, fix bugs, and improve the overall 99phcash experience for all players.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming behaviour and apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion where appropriate.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications.
• Legal & Regulatory Compliance: To fulfil our obligations under Philippine law, including reporting requirements to PAGCOR and other competent authorities.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, 99phcash processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 99phcash (i.e., to provide the gaming services you have registered for).
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulatory requirements, including anti-money laundering (AML) obligations and PAGCOR reporting.
• Legitimate Interests: Processing is necessary for the legitimate interests of 99phcash, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

99phcash does not sell, rent, or trade your personal data to third-party marketers. We may share your data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC service providers used to verify your identity and age in compliance with Philippine regulations.
• Game Software Providers: Licensed game developers and content providers whose games are hosted on the 99phcash Platform, where technically necessary.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine government bodies, where required by law.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and analytics vendors who process data on our behalf under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and compliance consultants, where necessary to protect the legal rights of 99phcash.

All third parties with whom 99phcash shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific service they provide to 99phcash.

6. Cookies & Tracking Technologies

The 99phcash Platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your 99phcash login session and enabling secure transactions. These cannot be disabled.
• Analytics Cookies: Used to understand how players interact with the Platform — which pages are visited most, how long sessions last, and where users encounter issues. This data is aggregated and anonymised.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your activity on the 99phcash Platform. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 99phcash Platform.

7. Data Security

99phcash implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 99phcash Platform.
• Encrypted storage of sensitive data, including passwords and payment details, using industry-standard hashing and encryption algorithms.
• Strict access controls ensuring that only authorised 99phcash personnel can access personal data, on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure.
• Incident response procedures to detect, contain, and report data breaches in accordance with Philippine law.

While 99phcash takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are also responsible for keeping your 99phcash login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

8. Data Retention

99phcash retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations.
• KYC documentation is retained for the period required by PAGCOR and AMLC guidelines.
• Support communications are retained for up to two (2) years from the date of the interaction.
• Marketing preference records are retained until you withdraw your consent or request deletion.

When personal data is no longer required, 99phcash will securely delete or anonymise it in accordance with our internal data retention schedule.

9. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 99phcash:

• Right to be Informed: You have the right to know what personal data 99phcash holds about you and how it is being used.
• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your 99phcash account.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact the 99phcash Data Privacy Officer at the email address provided in Section 12 of this Policy. We will respond to all verified requests within thirty (30) days in accordance with Philippine law.

10. Children's Privacy

The 99phcash Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child has registered on the 99phcash Platform, please contact us immediately at the details provided in Section 12 so we can take appropriate action.

11. Updates to This Privacy Policy

99phcash reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via the email address associated with their account and/or by posting a prominent notice on the Platform.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the 99phcash Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

12. Contact & Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 99phcash, please contact our Data Privacy Officer. Our support team is available 24/7 and serves players across the Philippines — from Manila and Quezon City to Cebu, Davao, and Makati.

Email: [email protected]

Please include your registered 99phcash username and a clear description of your request. We will acknowledge receipt within three (3) business days and provide a full response within thirty (30) days.